Store Policies

The Official 311 Store Policies:

Most orders ship within 48 hours (or 2 business days).

International Orders. At this time we are Not shipping International.

CONDITIONS OF SALE Exchange Policy: Please include customer info (name, phone, ship to address, reason for exchange, size and product needed. We will ship within 3 business days from receiving your exchange item. PLEASE SHIP TO: 1408 E. Wilshire Ave Santa Ana, CA 92705

All International orders are shipped via DHL World Wide Express. Not Available at this time.

Payment for orders must be made by credit card, money order, or cashier's check made payable to "The 311 Store". Personal checks are acceptable for U.S. orders only. All checks / Money Orders must be paid in U.S. dollars. There will be a $25 fee charged for bounced checks.

Please complete a separate check/money order transaction and order form for each order you are placing.

Check or Money Orders placed via mail will be held in our system for 15 days.

If payment has not been received by us within 15 days of placing the order, the order will be cancelled without notice. You must send your order and your payment together. Orders received without payment will not be processed. Please send order and checks to address below.

Absolutely NO C.O.D. orders can be placed. NO Starter Checks. Checks must have preprinted name and address.

All prices are in U.S. dollars only.

CA residents must pay an additional 8.25% sales tax.

If you have any other questions or concerns, please contact our Customer Service Department;

E-COMMERCE DEPARTMENT / The 311 Store
Merchwide Management & Marketing 1408 E. Wilshire Ave Santa Ana, CA 92705
phone: (714) 568-1126 ask for 311 Merch customer service
Fax (714) 568-0485
Business hours: 9:00 to 4:00 Monday-Friday (Pacific Standard Time)
Customerservice@the311store.com

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